We Take Sustainability Seriously

Our Carbon Footprint

• We have timers on our customer drink chillers to ensure they are turned off overnight, but are still nice and chilled in time for our customers
• We only turn on the required equipment in our café’s in quiet periods e.g. one microwave not two, two coffee machines rather than four
• We turn off the cooking equipment in our kitchen when not in use, to save electricity
• Our supplier, Brakes won the Footprint Award for Environmentally Efficient Logistics in 2023
• We attended a series or webinars with SME Climate Hub using Climate Essentials carbon management platform to learn and understand our business impact and what we can make as a business, to create positive actions.
• We have been working with Planet A (https://www.planet-a.co/) to create a reduction plan looking at additional focuses we can implement to further lower our carbon emissions as a business

Our Energy

• We have replaced a large number of our building’s lighting to LED. We plan to carry on, until all lights are LED
• We have changed some of our lighting mechanisms to reduce usage. This includes the use of sensors & timers
• Our building in Syon Park (Brentford) is powered by solar energy (increased in 2025)
• We have external lights with UV sensors – so they won’t turn on when its sunny

Sustainable Materials Used

• We reward customers who bring their own reusable hot drink cups, with a 25p discount
• We sell Pokito cups and Snakes and Ladders plastic water bottles to further promote re-use
• Our team use washable plates and reusable drinking cups, during their breaks
• We have replaced all single use plastic food packaging with plant based compostable alternatives (Vegware)
• When replacing equipment, we choose more energy efficient options
• We launder our cleaning cloths, giving them a longer life
• The refurbishment of our centre in Syon Park (Brentford), gave us the opportunity to ensure that the design and operation of the building is as environmentally friendly as possible. Just one example of the changes made is the installation of windcatchers, instead of air conditioning systems.  As part of this ethos, we also selected FSC® certified outdoor play equipment, made from wood sourced from sustainable forestry

Our Waste

• We have replaced all single use plastic food packaging with plant based compostable alternatives (Vegware)
• We have increased the amount we recycle, greatly reducing the amount we send to general waste. We carry out mixed recycling of the following products:
• Paper, card and cardboard
• Steel and aluminum cans
• Mixed plastics items:

• • Clean plastic films
  • 1: PET / PETE or RPET – Polyethylene, Terephthalate
  • 2: HDPE – High Density Polyethylene
  • 5: PP – Polypropylene APET, Tinplate, Paper Laminate, OPP Oriented Polypropylene, Carton Board Laminate

• When possible, staff take home coffee grounds to use on their home grown vegetables or to put into their garden compost bins
• Our team collect waste from customer tables and place it into the correct bins, to ensure waste is processed efficiently
• We often turn off ‘auto receipt’ to reduce the amount of paper used